Returns & Refunds Policy

Last updated: [Aug 2025]

At Swoopit.co.za, we value customer satisfaction and are committed to complying with the Consumer Protection Act of South Africa. Please read our returns and refunds policy carefully to understand your rights and obligations.

🛍️ Return Eligibility

You may return a product to us under the following conditions:

• The product is faulty, damaged, or defective upon delivery.
• You notify us within 7 days of receiving the item.
• The product is unused, in its original packaging, and in resellable condition (except in the case of faults).

Please note: We do not accept returns for items due to a change of mind, personal preference, or buyer’s remorse.

🚚 Return Process

1. Email us at support@swoopit.co.za with your order number, description of the issue, and clear photos of the product if it's damaged or defective.
2. Our team will review your request and provide return instructions if the item is eligible.
3. You will need to arrange delivery back to us using a courier of your choice.

Important: The customer is responsible for the courier costs associated with returning the product, unless the item is confirmed to be faulty or sent in error.

💸 Refunds

If your return is approved, a refund will be issued to your original method of payment within 5–10 business days after we receive and inspect the returned item.

Refunds are issued only under the following circumstances:

• The product is proven to be faulty, defective, or damaged.
• You received the wrong item due to our error.

No refunds will be issued for:

• Opened, used, or worn items (unless defective).
• Items returned without prior communication or approval.
• Returns due to change of mind or incorrect choice.

📦 Non-Returnable Items

• Clearance or final sale items
• Gift cards or vouchers
• Personalized or custom products

🛡️ Your Consumer Rights

This policy is in accordance with the Consumer Protection Act of South Africa. If your product fails due to a manufacturing fault within 6 months of purchase, you are entitled to a repair, replacement, or refund as outlined in the Act.

❓ Need Assistance?

If you have any questions regarding returns, refunds, or warranties, please contact our support team at:

Email: support@swoopit.co.za
Business Hours: Monday – Friday, 8am to 4:30pm

Thank you for shopping with Swoopit.co.za!

Shipping & Delivery Information

At Swoopit.co.za, we aim to get your order to you quickly, safely, and reliably. Below you’ll find everything you need to know about our shipping and delivery process.

🚚 Delivery Partners

We proudly deliver your orders using trusted South African couriers:

• The Courier Guy – Door-to-door courier delivery
• Pudo by Courier Guy – Locker-to-door or locker-to-locker delivery

📦 Delivery Options & Timeframes

Note: Delivery times may vary depending on your location and order volume during peak seasons.

📍 Pudo Locker Delivery

Choose a Pudo locker near you and collect at your convenience. You'll receive a PIN via SMS or email when your parcel is ready for collection.

• Locker-to-locker or door-to-locker delivery
• Trackable and secure
• Available at hundreds of locations across South Africa

Find your nearest Pudo locker here.

🎁 Free Delivery

We offer free delivery on all orders over R500! The discount is applied automatically at checkout.

📦 Order Processing Time

Orders are typically processed and dispatched within 1–2 business days of payment confirmation. You will receive tracking details via email once your order ships.

📨 Track Your Order

After dispatch, you’ll receive a tracking number via email or SMS. You can track your parcel using:

• Courier Guy Tracking
• Pudo Parcel Lookup

❓ Questions or Issues?

If you have any questions about shipping, need help tracking your parcel, or haven’t received your order within the estimated timeframe, please contact us here and we’ll assist you as soon as possible.

Thank you for shopping with Swoopit.co.za!