Privacy Policy
Privacy Policy
Last updated: [Insert Date]
At Swoopit.co.za, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our website.
1. Information We Collect
We collect personal information to provide our services and improve your shopping experience. The types of information we may collect include:
- Full name
- Email address
- Phone number
- Billing and shipping address
- Payment details (processed securely via third-party gateways like Payfast)
- Order history and preferences
- Browser information and IP address (for analytics and security)
2. How We Use Your Information
We use the information we collect to:
- Process and deliver your orders
- Send order updates and shipping notifications
- Respond to your queries and provide customer support
- Improve our website and services
- Send promotional emails (only if you opt in)
- Prevent fraud and ensure the security of our platform
3. Sharing of Personal Information
We only share your personal information with third parties when necessary for service delivery:
- Courier services (e.g., The Courier Guy, Pudo) for delivery purposes
- Payment processors (e.g., Payfast) for secure transactions
- Analytics tools (e.g., Google Analytics) to improve our site
We do not sell, rent, or trade your information to any other third parties.
4. Protection of Your Information
We take appropriate security measures to protect your data, including:
- SSL encryption
- Secure hosting environments
- Regular software updates
- Access control policies
5. Your Rights Under POPIA
Under South Africa's Protection of Personal Information Act (POPIA), you have the right to:
- Access the personal information we hold about you
- Request corrections or updates
- Withdraw consent to marketing communication
- Request deletion of your data (subject to legal obligations)
To exercise any of these rights, please contact us at support@swoopit.co.za.
6. Cookies & Tracking
We use cookies to enhance your browsing experience and collect anonymous analytical data. You can control or disable cookies through your browser settings.
7. Email Marketing
If you opt in to receive our newsletter or promotional emails, we may send you updates about new products, offers, and discounts. You can unsubscribe at any time using the link in any email or by contacting us directly.
8. Third-Party Links
Our website may contain links to other websites. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies separately.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page, and the "last updated" date will be revised accordingly.
10. Contact Us
If you have any questions or concerns about your privacy or this policy, please contact us:
Email: support@swoopit.co.za
Business Hours: Monday – Friday, 8am to 4:30pm
Thank you for trusting Swoopit.co.za!
