Frequently Asked Questions (FAQ)

📦 1. Where do you deliver?

We deliver anywhere in South Africa. Nationwide shipping is available via trusted courier services.

🚚 2. How long does delivery take?

Delivery usually takes 2–5 working days depending on your location. Outlying areas may take a bit longer.

💰 3. How much is delivery?

We offer free delivery on all orders over R500. For orders under R500, a flat rate delivery fee will be calculated at checkout.

💳 4. What payment methods do you accept?

We accept:

• Debit/Credit Cards (Visa, Mastercard)
• Instant EFT (via PayFast or Yoco)
• Mobile payments

All transactions are safe and secure.

🔄 5. Can I return or exchange an item?

Yes! You can return eligible items within 7 days of receiving your order. Items must be unused and in their original packaging. See our Returns & Refunds Policy for full details.

❌ 6. Which items are non-returnable?

• Used or opened products (unless defective)
• Clearance or final sale items
• Personalized items

📦 7. How do I track my order?

Once your order is shipped, you'll receive a tracking link via email or SMS. You can also visit our Track My Order page.

🛒 8. Do I need to create an account to shop?

No, you can check out as a guest. However, creating an account allows you to track orders, save your wishlist, and check out faster next time.

📨 9. How do I contact customer service?

You can reach us at:
📧 support@swoopit.co.za
We usually respond within 24 hours (excluding weekends and holidays).

🎁 10. Do you offer gift wrapping or gift messages?

Currently, we don’t offer gift wrapping — but we’re working on it! You can leave a note at checkout and we’ll do our best to personalize the experience.